Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Ghlam Lavish offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via SenangPay (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 514049022389
Account Name : Ghlam Lavish Enterprise
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to our Live Chat
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Do you sell genuine beauty products?
Yes. All our products are genuine and source from reputable suppliers. Korean beauty items are imported directly from Korea with daily shipments to our Malaysia warehouse where orders are fulfilled and shipped out.
Q. What are the different skincare products for?
This chart serves merely as a guide for general use. Many brands offer combined products, and different products may have different functions and recommended usage. Read the product information and instructions for each item carefully before application.
Q. What are UVA and UVB?
UVA and UVB are ultraviolet rays emitted by the sun that can cause damage to skin. Ultraviolet-A (UVA) are long-wave rays that penetrate deep into skin and cause aging effects such as wrinkles. Ultraviolet-B (UVB) are short-wave rays that cause tanning and sunburns. UVB is more directly linked to skin cancer, but UVA also has cancer-causing effects.
Q. What does SPF mean? And what SPF sunscreen should I use?
SPF stands for Sun Protection Factor and it is a measure of how long a sunscreen protects against UVB rays. The higher the SPF, the greater the protection. Note, however, that the scale is not proportional: SPF 30 provides around 3% more protection than SPF 15, not twice as much.
For normal daily activities, a sunscreen with an SPF of 15-25 is adequate. For those engaging in prolonged outdoor activities, such as swimming and hiking, a higher SPF is recommended. People who have more sensitive (easily sunburned) skin should also seek higher SPF products. Sunscreen should be applied at least 20 minutes before exposure to sun and reapplied every 2 hours and after swimming. Skin is at risk from UV rays even on cloudy days, so it is best to always wear sunscreen when outdoors.
Q. What is PA?
PA stands for protection grade. It is a measure used by Japanese skin care products to determine how well a sunscreen protects against UVA rays. There are 3 grades - PA+, PA++, and PA+++ - in that order of protection. PA++ is adequate for normal protection. PA+++ is recommended for extended sunlight exposure and sensitive skin types.
Q. I bought a beauty product that I previously purchased before, but the newer product has a different package or texture, Why is that?
Beauty brands develop new formulas and occasionally change product packaging to follow market trends. As such, a product may change packaging or have a slightly different texture when new formulas or versions are released.
Q. Do you offer refunds if an allergic reaction or adverse skin condition occurs when using one of your beauty or skin care products?
We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell. As each person's skin can react differently to beauty or skin care products, we advise customers to carefully check product information or ingredient lists before purchasing. Customers can also seek more detailed product information on the websites of the beauty or skin care brands that we carry.
Q. What is the product's transaction currency?
All products transaction currency will be done in USD.
Q. How long does the delivery usually takes?
Delivery usually will depend on our the product availability table as below:
Q. Will I have to pay customs tax on my shipment?
Customers are required to pay for any customs related issues, such as customs taxes, import taxes, value added taxes, and so on. Customs issues vary by countries, so customers need to contact local customs office for detail information to avoid any incoveniences caused.
Q. What happens if there are banned items in my shipment?
Customers should contact thier local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value. We cannot entertain requests to alter declaration values and/or content of shipments. If for any reason your local customs authorities confiscate any items from your order, Ghlam Lavish is not responsible for reshipment or refund regarding the confiscated item(s).
Q. Will I receive a refund if I refuse the shipment when it is delivered to me?
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other releated issues, we will not be responsible for any refund or reshipment of the refused package.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly chat with our Live Chat or send us an email to email@example.com for us to clear your doubts.